At BLUEXEE, teachers have the flexibility to set the price for their lessons at their discretion and can adjust it anytime. These price changes apply to future bookings only, and its important to note that once lessons are sold, retroactive price adjustments are not possible.
Students can book a Trial Lesson with a teacher to assess teaching methods and style. After a successful Trial Lesson, students can proceed to book lesson packages with the teacher.
To provide a convenient way for learners to purchase multiple lessons, we offer lesson packages (e.g., 6 lessons, 12 lessons, 20 lessons, or 40 lessons). Booking a lesson package is possible only after a successful Trial Lesson.
BLUEXEE automatically generates lesson packages based on individual lesson prices set by the teachers. These packages are available to learners, offering a convenient way to acquire multiple lessons at a discounted price. The validity period for a lesson package is 3 months, and all lessons should be completed within this timeframe.
Creating a profile, applying to become a teacher, and utilizing the tools and materials on BLUEXEE are all entirely free.
BLUEXEE applies a 15% commission fee on the listed lesson price for each lesson taught by a teacher.
For the first lesson with a new student, BLUEXEE charges a one-time 50% commission fee on the teachers listed lesson price. This fee is specific to trial lessons and is not applicable to regular lessons thereafter.
BLUEXEE has the right to update prices and commission fees. Students and teachers will be informed accordingly prior to an update. Both sides have the right to withdraw from their activities on the BLUEXEE platform at any time.
Both teachers and students have the option to cancel lessons up to 5 hours before the scheduled start time. In case of a student cancellation, the fee will be refunded to the students wallet. If the teacher cancels or fails to show up, and it is reported by the student, a refund will be issued to the students wallet.
If a student fails to attend, the teacher will receive payment for the lesson or has the option to decide if he or she wants to reschedule.
When purchasing lessons on BLUEXEE, additional fees may be charged by third-party providers offering the respective payment methods. These fees are beyond BLUEXEEs control, and any liability in this regard is disclaimed. Users are advised to review the terms of use for the chosen payment method.
Students must confirm the status of a lesson within 24 hours or report a problem with the lesson. After this period, the lesson will be automatically marked as completed and confirmed.
If a teacher is delayed by at least 15 minutes, the student may request a refund. If a student is 50% late for the lesson, the lesson fee will still be deducted and transferred to the teacher. In case of repeated teacher absences, BLUEXEE reserves the right to exclude the teacher from the platform.
Students are encouraged to provide feedback and ratings for their teachers after successful lessons. Participation is optional, but feedback should be genuine and honest, without fraud, spam, or other abusive content.
BLUEXEE reserves the right to impose transaction limits for security reasons. In the case of faulty transactions, BLUEXEE may request refunds.
In case of disagreements, teachers and students are encouraged to communicate directly. If a resolution cannot be reached, BLUEXEE may act as a mediator, requesting relevant communication records for a fair assessment.